mossy-ertical System Requirements Document

1. Introduction

The project will be optimized as an MVP for Phase 1. The "mossy-ertical" project is a micro SaaS platform designed to cater specifically to professionals in the fields of dentistry, plumbing, HVAC, real estate, and law. The platform aims to provide specialized reputation management services, including AI-generated replies, review reminders, weekly reports, and integration with Google Business. This document outlines the system requirements for the development of the mossy-ertical platform.

2. System Overview

The mossy-ertical platform will serve as a niche reputation management tool for specific professional sectors. By focusing on dentists, plumbers, HVAC professionals, realtors, and lawyers, the platform will offer tailored features that address the unique needs of these industries. The core functionalities will include AI-driven responses to reviews, automated reminders for review collection, comprehensive weekly performance reports, and seamless integration with Google Business profiles.

3. Functional Requirements as Story Points

Phase 1 will focus on the following functionalities:

• As a Dentist, I should be able to receive AI-generated replies to patient reviews to maintain a professional online presence.
• As a Plumber, I should be able to send automated review reminders to customers to gather feedback efficiently.
• As an HVAC Professional, I should be able to access weekly reports summarizing my business's online reputation metrics.
• As a Realtor, I should be able to integrate my Google Business profile to ensure my reviews are accurately reflected.
• As a Lawyer, I should be able to customize AI replies to align with my practice's tone and legal standards.

3.1 MVP Phase 1 Functional Requirements

• Authentication: Implement user authentication using Supabase Auth.
• Dashboard: Develop a user dashboard to provide an overview of key metrics and functionalities.
• Customers: Manage customer data and interactions.
• Jobs: Track and manage job-related information.
• Review Reminders: Automate sending reminders for reviews.
• AI Review Reply Generator: Generate AI-driven responses to customer reviews.
• Implement a multi-tenant architecture to ensure data isolation between businesses.

4. User Personas

• Dentist: A healthcare professional focused on maintaining a positive online reputation to attract new patients.
• Plumber: A tradesperson seeking to enhance customer feedback collection and improve service visibility.
• HVAC Professional: A technician aiming to monitor and improve their business's reputation through regular reporting.
• Realtor: A real estate agent looking to integrate online reviews with their Google Business profile for better client engagement.
• Lawyer: A legal professional requiring precise and compliant communication in AI-generated review responses.

5. Core User Flows

• Dentist: Receives a review -> AI generates a reply -> Dentist approves/edit -> Reply is posted
• Plumber: Completes a job -> Sends a review reminder -> Customer submits a review -> Review is logged
• HVAC Professional: Reviews weekly report -> Identifies areas for improvement -> Adjusts service strategies
• Realtor: Connects Google Business profile -> Syncs reviews -> Monitors changes in reputation
• Lawyer: Receives a review -> AI drafts a compliant reply -> Lawyer customizes -> Reply is posted

6. Visuals Colors and Theme

• primary: #004d40 (Teal Green)
• primary_light: #39796b (Light Teal Green)
• secondary: #ffab00 (Amber)
• accent: #d32f2f (Red)
• highlight: #1976d2 (Blue)
• bg: #f5f5f5 (Light Gray)
• surface: #ffffff (White)
• text: #212121 (Dark Gray)
• text_muted: #757575 (Gray)
• border: #e0e0e0 (Light Gray)

7. Signature Design Concept

The mossy-ertical platform will feature an interactive "Review Garden" on the homepage. Users will see a digital garden where each review is represented as a plant. As reviews are added or responded to, the plants grow and bloom, visually representing the business's reputation growth. Users can click on plants to view detailed review information and interact with AI-generated responses. The garden will subtly change with the time of day, using motion/react for animations and transitions.

LANDING HERO MOTION BRIEF

The landing page will feature a continuous animation loop where reviews (represented as seeds) are planted in the garden. As the AI processes and replies to reviews, the seeds grow into vibrant plants, symbolizing reputation growth. The animation will be built using motion/react, with layers including soil, seeds, and plants. The loop will last 10 seconds, with interactive elements allowing users to hover over plants to see review details. The animation will pause on the first frame when not in motion, ensuring clarity and unobstructed CTAs.

8. Interaction Model & Motion Direction

• Intended Interaction Model: Animated
• The landing page will feature moderate scroll-triggered reveals and hover transitions. Interactive elements will include spring physics for a polished user experience. The animation will focus on feature-rich storytelling, highlighting the transformation of reviews into a flourishing reputation.

9. Non-Functional Requirements

• The code should be production-ready and easy to extend.
• The platform must ensure data security and privacy compliance, particularly for sensitive professional information.
• The system should support high availability and scalability to accommodate varying user loads.
• Response times for AI-generated replies should not exceed 2 seconds.

10. Tech Stack

• Frontend: Next.js 15, Tailwind CSS
• Backend: Supabase (Auth + Database)
• Deployment: Vercel
• Database: Supabase
• AI Models: GPT 5.4 for user-friendly responses
• AI Tools: Litellm for LLM Routing, Langchain
• Local Orchestration: Docker, docker-compose
• Server-side Orchestration: Kubernetes
• Architecture: Multi-tenant

11. Assumptions and Constraints

• The platform will initially target professionals in Canada, considering locale-specific defaults such as currency (CAD) and timezone (EST).
• Integration with Google Business will require users to have existing profiles.
• AI-generated replies will be customizable to ensure compliance with industry-specific standards.

12. Glossary

• AI: Artificial Intelligence
• CTA: Call to Action
• HVAC: Heating, Ventilation, and Air Conditioning
• LLM: Large Language Model
• SaaS: Software as a Service

This document outlines the comprehensive requirements for the mossy-ertical project, ensuring a focused approach to developing a niche reputation management platform for targeted professional sectors.