System Requirements Document (SRD)

Project Name: indigo-panel

1. Introduction

The indigo-panel project is a centralized WhatsApp communication management system designed for global connectivity using the official WhatsApp Business API. Developed for Vardhaman CodeTech, this platform enables businesses to streamline their messaging operations by providing client-specific dashboards, message templates, analytics, and admin controls.

This document outlines the system requirements for the indigo-panel, ensuring it meets the needs of its users while adhering to WhatsApp's API guidelines.

2. System Overview

The indigo-panel is a SaaS-based platform that allows businesses to manage their WhatsApp communications efficiently. It provides:

• Client-Specific Dashboards: Each client can manage their messages, templates, and analytics independently.
• Global Connectivity: Seamless integration with the official WhatsApp Business API to connect clients worldwide.
• Admin Controls: Centralized management for administrators to oversee all client activities.
• Compliance: Adherence to WhatsApp's official API guidelines to ensure secure and reliable communication.

The system is designed to be scalable, user-friendly, and compliant with global messaging standards, making it an ideal solution for businesses of all sizes.

3. Functional Requirements

As a User:

• I should be able to send and receive WhatsApp messages through the panel.
• I should be able to create and manage message templates.
• I should be able to view analytics for sent and received messages.
• I should be able to manage my account settings, including API keys.

As an Admin:

• I should be able to create and manage client accounts.
• I should be able to monitor message usage and analytics for all clients.
• I should be able to enforce compliance with WhatsApp's API guidelines.
• I should be able to manage system-wide settings, including API integrations.

As a Guest:

• I should be able to view a demo of the platform's features.
• I should be able to request a trial account.

4. User Personas

1. Admin

• Role: Oversees the entire platform.
• Responsibilities: Manage client accounts, monitor usage, enforce compliance, and handle system-wide settings.

2. Client

• Role: Business user managing their own WhatsApp communications.
• Responsibilities: Send/receive messages, manage templates, view analytics, and handle account settings.

3. Guest

• Role: Prospective user exploring the platform.
• Responsibilities: View demo features and request trial access.

5. Visuals Colors and Theme

The indigo-panel will feature a modern, professional color palette that reflects trust, innovation, and global connectivity.

• Background: #F5F8FA (Light Mist Gray)
• Surface: #FFFFFF (Pure White)
• Text: #2C3E50 (Deep Charcoal)
• Accent: #3B5998 (Indigo Blue)
• Muted: #B0BEC5 (Soft Steel Gray)

This palette ensures a clean and intuitive interface, enhancing user experience while maintaining a professional aesthetic.

6. Signature Design Concept

The indigo-panel homepage will feature an interactive global map that visually represents real-time WhatsApp activity across client accounts.

Key Features:

• Dynamic Animations: The map will display glowing connection lines between countries, symbolizing global communication.
• Hover Interactions: Users can hover over a country to see live stats, such as the number of messages sent/received.
• Client Highlights: Clicking on a glowing dot (representing a client) will display their activity summary in a side panel.
• Seamless Transitions: Smooth animations will guide users as they explore the map, creating an engaging first impression.

This bold and memorable design will immediately convey the platform's global reach and technological sophistication.

7. Non-Functional Requirements

• Scalability: The system must support up to 10,000 concurrent users.
• Performance: Response times for all actions should not exceed 2 seconds.
• Security: Data must be encrypted in transit and at rest, adhering to GDPR and other relevant regulations.
• Availability: The system must maintain 99.9% uptime.
• Localization: Support for multiple languages, including English, Hindi, and other regional languages.

8. Tech Stack

Frontend:

• React for Web

Backend:

• Python
• FastAPI

Database:

• MySQL (with Alembic for migrations)

AI Models:

• GPT 5.4 for user-friendly responses

AI Tools:

• Langchain

Orchestration:

• Docker
• Kubernetes

9. Assumptions and Constraints

• The platform will use the official WhatsApp Business API, which requires compliance with their guidelines.
• Clients must have their own WhatsApp Business accounts to integrate with the panel.
• The system will be hosted on cloud infrastructure to ensure scalability and reliability.
• Initial deployment will target English and Hindi-speaking users, with plans for additional languages based on demand.

10. Glossary

• WhatsApp Business API: An official API provided by WhatsApp for business communication.
• Client: A business user of the indigo-panel platform.
• Admin: A user with elevated privileges to manage the platform.
• Guest: A prospective user exploring the platform.
• Template: Predefined message formats used for communication.
• GDPR: General Data Protection Regulation, a legal framework for data protection and privacy in the EU.