customer-support-ecommerce

byMarketing 8080AI

build an AI customer support system for a UK eCommerce store of our client (WordPress, 80-150 orders per day). We manage the technical side of the project and the integration; our client approves the final developer or agency, and payments. The agent will help customers with promotions and offers, order tracking, and common pre-sale and post-sale questions, with handover to a human when needed. The project is split into 3 phases, with the focus on the voice support agent built with Vapi, which is developed first, followed by the chat agent. Both agents must use one shared knowledge base. The solution will rely on n8n automations and API integrations (WooCommerce, order data, knowledge base) running on our self-hosted n8n instance on a VPS. Key requirement: every question the agent cannot answer is logged, and the client’s team can review these in one place, add the correct answer, and have both agents use it from then on, without a developer.