System Requirements Document (SRD) for Royal-Marketplace

1. Introduction

The Royal-Marketplace is a local service marketplace website designed to connect customers with local service providers such as plumbers, electricians, cleaners, and other professionals. The platform will enable customers to search, view, and book services, while service providers can list and manage their offerings. Administrators will oversee platform activities, ensuring smooth operations and compliance with platform policies.

This document outlines the system requirements for the Royal-Marketplace, including functional and non-functional requirements, user personas, design concepts, and technical specifications. The platform is tailored for the Indian market, incorporating locale-specific defaults such as INR currency, IST timezone, and user-friendly interfaces for diverse users.

2. System Overview

The Royal-Marketplace will support three primary user roles: Customers, Service Providers, and Administrators. The platform will facilitate seamless interactions between these roles, ensuring a user-friendly experience for booking and managing services. Key features include:

• Multi-role access with tailored dashboards.
• Comprehensive service search and filtering options.
• Secure booking and payment workflows.
• Review and rating systems for quality assurance.
• Administrative tools for platform management.

The system will be accessible via desktop and mobile browsers, with a responsive design for optimal usability.

3. Functional Requirements

3.1 User Authentication

• As a User, I should be able to register and log in securely.
• As a User, I should be able to reset my password.
• As a User, I should receive email verification upon registration.
• As a User, I should be able to manage my profile.

3.2 Service Search

• As a Customer, I should be able to search for services by name.
• As a Customer, I should be able to filter services by location, rating, price range, and availability.
• As a Customer, I should see relevant service providers in search results.

3.3 Service Listing

• As a Service Provider, I should be able to create and manage service listings.
• As an Admin, I should be able to approve or reject service listings.
• As a Customer, I should see detailed service information, including title, description, pricing, location, availability, category, and images.

3.4 Provider Profile

• As a Customer, I should be able to view provider profiles with details such as name, profile image, experience, services offered, pricing, ratings, and reviews.

3.5 Booking Management

• As a Customer, I should be able to book services by selecting a provider, date, and time.
• As a Service Provider, I should be able to accept or reject booking requests.
• As a Customer, I should be able to view booking statuses (Pending, Accepted, Rejected, Completed, Cancelled).

3.6 Reviews and Ratings

• As a Customer, I should be able to leave a rating (1–5 stars) and written feedback for completed services.
• As an Admin, I should be able to remove inappropriate reviews.

3.7 User Dashboard

• As a Customer, I should have a dashboard to view upcoming bookings, booking history, cancel bookings, submit reviews, and edit my profile.

3.8 Provider Dashboard

• As a Service Provider, I should have a dashboard to view booking requests, accept/reject bookings, update availability, manage service listings, view earnings, and read customer reviews.

3.9 Admin Panel

• As an Admin, I should be able to manage users, providers, service categories, bookings, and reviews.

4. User Personas

4.1 Customer

• Individuals seeking local services.
• Can search, book, and review services.

4.2 Service Provider

• Professionals offering local services.
• Can list services, manage bookings, and view reviews.

4.3 Administrator

• Platform managers overseeing operations.
• Can manage users, providers, services, and reviews.

5. Visuals Colors and Theme

The Royal-Marketplace will adopt a modern and professional theme with the following color palette:

• Primary Color: Royal Blue (#4169E1) – Represents trust and professionalism.
• Secondary Color: Gold (#FFD700) – Symbolizes quality and premium service.
• Accent Color: White (#FFFFFF) – Ensures clean and readable interfaces.
• Background Color: Light Gray (#F5F5F5) – Provides a neutral backdrop.

Typography:

• Headings: Sans-serif font (e.g., Open Sans, bold).
• Body Text: Serif font (e.g., Roboto, regular).

6. Signature Design Concept

The Royal-Marketplace homepage will feature an interactive cityscape design. The landing page will display a vibrant 3D map of a bustling city, with clickable icons representing different service categories (e.g., a wrench for plumbers, a broom for cleaners).

Key Features:

• Dynamic Animations: Icons will animate (e.g., tools moving, lights flickering) when hovered over.
• Interactive Search: Users can click on specific areas of the city map to filter services by location.
• Category Highlights: Hovering over a category icon will display a brief description and top-rated providers in that category.
• Day/Night Mode: The cityscape will transition between day and night themes based on the user's local time, with subtle lighting effects.

This immersive design will create a memorable first impression, encouraging users to explore the platform.

7. Non-Functional Requirements

Performance

• The system should handle up to 10,000 concurrent users with minimal latency.

Security

• Implement secure authentication and encrypted password storage.
• Ensure protection against unauthorized access and data breaches.

Scalability

• The platform should scale seamlessly as the user base grows.

Usability

• The website should be responsive and accessible on all devices.
• Ensure compliance with accessibility standards (e.g., WCAG 2.1).

8. Tech Stack

Frontend

• React for Web

Backend

• Python
• FastAPI

Database

• MySQL (with Alembic for migrations)

AI Tools

• GPT 5.2 for user-friendly responses.
• Litellm for LLM routing.

Orchestration

• Docker and docker-compose for local development.
• Kubernetes for server-side orchestration.

9. Assumptions and Constraints

Assumptions

• Users will have access to stable internet connections.
• Service providers will manage their availability accurately.

Constraints

• The platform will initially target the Indian market.
• Payment integration will be implemented in future phases.

10. Glossary

• Customer: End-user seeking services.
• Service Provider: Professional offering services.
• Admin: Platform manager overseeing operations.
• Booking: A request to avail a service at a specific time.
• Dashboard: A user interface for managing activities.
• Service Listing: A detailed description of a service offered by a provider.

This document serves as the foundation for the development of the Royal-Marketplace. Let's bring this vision to life!