System Requirements Document (SRD)

Project Name: winter-form

1. Introduction

The winter-form project is designed to provide businesses in the United Kingdom with an intuitive and efficient feedback collection platform. The system enables businesses to gather customer reviews, including ratings and comments, and provides a dedicated admin dashboard for business owners to manage and analyze the feedback.

This document outlines the system requirements for winter-form, ensuring that all stakeholders, particularly business owners, have a clear understanding of the system's functionality, design, and technical specifications.

2. System Overview

The winter-form system is a feedback collection platform tailored for businesses to improve customer satisfaction and operational efficiency. The system comprises:

1. A customer-facing feedback form where users can submit ratings and comments.
2. An admin dashboard exclusively for business owners to view, manage, and analyze feedback.

The platform will be optimized for both web and mobile interfaces, ensuring accessibility and ease of use. Locale-specific defaults, such as British English, GBP (£) currency symbols, and UK time zones, will be applied.

Key features include:

• A simple, user-friendly feedback form for customers.
• A secure admin dashboard for business owners to view aggregated ratings, read customer comments, and filter feedback by date or sentiment.

3. Functional Requirements

• As a Customer, I should be able to submit a rating and comment through the feedback form.
• As a Customer, I should be able to submit feedback anonymously.
• As a Business Owner, I should be able to log in to the admin dashboard securely.
• As a Business Owner, I should be able to view aggregated ratings and individual customer comments.
• As a Business Owner, I should be able to filter feedback by date range.
• As a Business Owner, I should be able to filter feedback by sentiment (e.g., positive, neutral, negative).

4. User Personas

1. Customer

• Description: End-users who provide feedback on their experience with a business.
• Goals: Share their opinions, rate their experience, and provide comments to help businesses improve.
• Key Actions: Submit ratings, provide comments, and optionally remain anonymous.

2. Business Owner

• Description: The primary stakeholder who owns or manages the business and uses the admin dashboard.
• Goals: Analyze customer feedback to improve services, identify trends, and address issues.
• Key Actions: Log in securely, view aggregated ratings, read individual comments, and apply filters to feedback.

5. Visuals, Colors, and Theme

The winter-form project will adopt a clean, modern, and professional aesthetic, reflecting trust and simplicity. The color palette is designed to evoke a sense of calm and reliability, suitable for business use.

Color Palette

• Background: #F5F9FF (Soft Ice Blue)
• Surface: #FFFFFF (Pure White)
• Text: #2A2A2A (Charcoal Black)
• Accent: #0078D7 (Winter Sky Blue)
• Muted Tones: #A6B1C0 (Frosted Gray)

6. Signature Design Concept

The winter-form homepage will feature an interactive snow globe interface.

Concept Details:

• Visual Design: The homepage will display a 3D-rendered snow globe at its center. Inside the globe, animated snowflakes will gently fall over a miniature business storefront.
• Interaction: Users can click and drag to rotate the snow globe, revealing different storefronts inside (e.g., a café, a retail shop, or a service center). Each storefront represents a use case for the feedback form.
• Micro-interactions: Hovering over the snow globe will cause the snowflakes to swirl faster, creating a dynamic and engaging effect.
• Call-to-Action: A glowing "Get Started" button will appear beneath the snow globe, inviting users to explore the platform.

This design concept ensures that the winter-form homepage is not only visually striking but also memorable and engaging for users.

7. Non-Functional Requirements

• The system must support at least 1,000 concurrent users.
• The feedback form must load within 2 seconds on a standard broadband connection.
• The admin dashboard must be accessible on both desktop and mobile devices.
• All data must be encrypted in transit and at rest to ensure security.
• The system must comply with GDPR regulations for data privacy and protection.

8. Tech Stack

Frontend

• React for Web

Backend

• Python
• FastAPI

Database

• MySQL (with Alembic for migrations)

AI Models

• GPT 5.4 for user-friendly responses
• Claude 4.6 Opas for sentiment analysis

AI Tools

• Langchain

Local Orchestration

• Docker
• docker-compose

Server-Side Orchestration

• Kubernetes

9. Assumptions and Constraints

• The admin dashboard will only be accessible to business owners.
• The system will operate in the GMT timezone by default.
• The feedback form will support English (UK) as the primary language.
• The system will not support multi-tenancy; each business will have its own isolated instance.

10. Glossary

• Feedback Form: A digital form where customers can submit ratings and comments about their experience.
• Admin Dashboard: A secure interface for business owners to view and manage customer feedback.
• Sentiment Analysis: The process of categorizing feedback as positive, neutral, or negative based on its content.
• GDPR: General Data Protection Regulation, a legal framework that sets guidelines for the collection and processing of personal data within the European Union.
• Concurrent Users: The number of users accessing the system at the same time.
• Micro-interactions: Small, subtle animations or design elements that enhance user experience.