
Marketing Director • Northbridge Consulting
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Working with this team completely changed how we approach client onboarding. Before, we were losing nearly a third of new sign-ups in the first two weeks simply because the process felt clunky and impersonal. Within six weeks of implementing their recommendations, our onboarding completion rate jumped to 92% and support tickets during the first month dropped by more than half. What impressed me most was how quickly they translated our messy internal process into something our customers actually enjoyed. I'd recommend them to any founder who feels like their product's first impression isn't living up to the rest of the experience.
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