Hello! Thank you for calling Onyx-Tenant support. How can I assist you today?
2:04 PMHi, I need help setting up a new voice agent workflow for our customer support line.
2:04 PMOf course! I can walk you through the workflow builder. First, could you let me know which department this agent will handle?
2:05 PMIt’s for our billing department. We get a lot of calls about invoice disputes and payment plans.
2:05 PMUnderstood. For billing workflows, I recommend starting with an intent detection node connected to two branches — one for invoice disputes and another for payment plan requests. Shall I guide you through configuring those?
2:06 PMYes please, that sounds exactly right.
2:06 PMGreat! In your Workflow dashboard, click “New Workflow” and select the “Billing Assistant” template. It includes pre-built nodes for common billing scenarios.
2:07 PM
No comments yet. Be the first!