onyx-tenant
John Guocan you build a multi-tenant customer support system by building on top of https://github.com/ten-framework/ten-framework and use voice agent for tenant's customer support. it will need end user UI for text questions, or sip support for phone calls. a tenant UI so tenant can self subscribe, define workflow graph and deploy agents. Tenant can also see the usage, billing and health info of the agents. A system operator UI to disable tenant, allocate compute resources for tenants' agents and monitor ASR, LLM and TTS model usage, create tenant invoices, etc
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Build Smarter Customer Support
— Powered by AI Voice Agents
Onyx-Tenant is the multi-tenant workflow platform that lets you deploy intelligent voice agents, customize support graphs visually, and monitor everything in real time.
Everything You Need to Build
Intelligent Customer Support
A unified platform combining AI voice agents, visual workflow design, and real-time operations management for modern support teams.
Visual Workflow Builder
Design custom support workflows with an intuitive drag-and-drop graph editor. Map out every interaction path without writing a single line of code.
Voice Agent Deployment
Deploy AI-powered voice agents in minutes. Handle customer calls with natural, human-like conversations driven by cutting-edge speech models.
Multi-Tenant Management
Manage multiple business accounts from one platform. Isolate data, allocate resources, and customize experiences per tenant effortlessly.
Real-Time Monitoring
Track agent health, usage metrics, and billing in real time. Instantly identify bottlenecks and optimize your support operations.
SIP Phone Support
Connect directly to your existing phone infrastructure via SIP. Enable end users to reach AI agents through standard phone calls.
AI Model Integration
Plug in third-party or proprietary LLMs, ASR, and TTS models seamlessly. Swap providers without disrupting your live workflows.
See the Workflow in Action
Explore how Onyx-Tenant routes customer queries through AI-powered voice agents — click any step to see the workflow graph respond in real time.
Get Started in 3 Simple Steps
Subscribe & Onboard
Sign up in minutes, configure your tenant workspace, and connect your preferred AI models.
Build Your Workflow Graph
Use the visual drag-and-drop builder to design custom support workflows for your team.
Deploy & Monitor
Launch voice agents instantly and track performance, billing, and health in real time.
Built for Every Role on Your Team
From customers seeking support to admins managing the platform, Onyx-Tenant adapts to every user in your organization.
End User
Customers
Customers who interact with the support system to resolve queries quickly via text or voice channels.
- Ask questions via text-based UI
- Call support with SIP phone integration
- Get instant AI-powered responses
End User Features
- Natural language text conversations
- SIP-enabled voice call support
- Automatic query routing to best agent
- Real-time response from AI voice agents
- Seamless escalation to human support
- Multi-language interaction support
Tenant
Businesses
Businesses subscribing to the platform to manage customer support operations, deploy agents, and track performance.
- Visual drag-and-drop workflow builder
- Deploy and manage voice agents
- Monitor usage, billing & agent health
Tenant Features
- Self-subscribe and onboard instantly
- Define workflow graphs visually
- Deploy voice agents for customer support
- Real-time usage and billing dashboards
- Agent health status monitoring
- Custom workflow graph templates
System Operator
Admins
Platform administrators who manage tenants, allocate compute resources, and oversee system-wide operations.
- Manage and disable tenant accounts
- Allocate compute resources for agents
- Monitor ASR, LLM & TTS model usage
Operator Features
- Tenant account lifecycle management
- Compute resource allocation controls
- ASR, LLM, and TTS usage monitoring
- Invoice creation and management
- System-wide performance dashboards
- Security and compliance oversight
What Our Tenants Say
Trusted by support teams worldwide to deliver exceptional customer experiences with AI-powered voice agents.
Onyx-Tenant transformed our customer support. The visual workflow builder let us design complex routing in minutes, and our response times dropped by 40%.
Deploying voice agents was seamless. The SIP integration worked out of the box, and the real-time monitoring dashboard gives us full visibility into agent health.
As a system operator managing 50+ tenants, the resource allocation tools and usage analytics are indispensable. Billing and invoicing is completely automated now.
The ability to use both third-party and proprietary LLM models gives us incredible flexibility. We switched our AI routing in a day with zero downtime.
Our tenants love the drag-and-drop workflow graph. Even non-technical team members can build and modify support flows without writing any code.
We evaluated six platforms before choosing Onyx-Tenant. The multi-tenant architecture and granular permissions are exactly what our enterprise clients demand.
Simple, Transparent Pricing
Choose the plan that fits your team. Scale up anytime as your support needs grow.
Starter
Perfect for small teams getting started with AI support
per month
- Up to 3 voice agents
- 1,000 monthly interactions
- Visual workflow builder
- Text-based support UI
- Email support
Growth
For growing businesses that need full voice agent power
per month
- Up to 25 voice agents
- 25,000 monthly interactions
- Advanced workflow graphs
- SIP phone call support
- Real-time agent monitoring
- Custom LLM model integration
- Priority support
Enterprise
Custom solutions for large-scale deployments
tailored to your needs
- Unlimited voice agents
- Unlimited interactions
- Dedicated compute resources
- Multi-model AI routing
- Custom ASR/TTS models
- SSO & advanced security
- Dedicated account manager
Frequently Asked Questions
Everything you need to know about Onyx-Tenant. Can't find what you're looking for? Reach out to our support team.
Getting started is simple. Sign up for an account, and our guided onboarding wizard walks you through configuring your workspace, inviting team members, and setting up your first workflow graph. Most tenants are fully operational within 30 minutes.
Yes. Onyx-Tenant includes full SIP protocol support, allowing your end users to interact with AI voice agents via standard phone calls. You can configure SIP trunks directly from the dashboard, and our system handles call routing, queuing, and real-time transcription.
We integrate with leading third-party models including GPT, Claude, and Gemini, alongside proprietary LLM models tailored for customer support. Our LiteLLM routing layer automatically selects the best model for each query based on cost, latency, and accuracy.
Billing is usage-based and fully transparent. You can monitor real-time costs for ASR, TTS, and LLM usage from your dashboard. System operators generate detailed invoices on a monthly or custom cycle, with breakdowns by model, agent, and workflow.
All data is encrypted in transit and at rest. We support multi-factor authentication for all tenant and operator accounts and comply with GDPR, CCPA, and standard US data protection regulations. Regular security audits and penetration testing ensure ongoing compliance.
Our visual drag-and-drop workflow builder lets you design complex customer support flows without any coding. Simply drag nodes like "Customer Query," "Agent Response," and "Escalation" onto the canvas, connect them, and configure each step with rules, prompts, and routing logic.
Once your workflow graph is ready, deploying a voice agent takes a single click. From the dashboard, you can monitor agent health, view real-time call metrics, and scale compute resources up or down based on demand. Agents can be paused, restarted, or reconfigured at any time.
Absolutely. Onyx-Tenant is built from the ground up as a multi-tenant system. Each tenant operates in a fully isolated environment with dedicated data stores, separate API keys, and granular access controls. System operators manage resources and permissions across all tenants from a centralized admin console.
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Join 500+ teams using AI-powered voice agents and visual workflows to deliver faster, smarter support.
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