mr-neo-crm

byanuj

#1 · 161 tokens · Mr Neo: Product and Pricing Knowledge Base Mr Neo: Product and Pricing Knowledge Base Facts only. Every fact below comes from the current approved "Mr Neo — AI AGENT KNOWLEDGE BASE" (sections noted in the audit). Behaviour rules live in the agent's Instructions, not here. Company name and website The company name is always written and said as "Mr Neo". The website is mrneo.ai. What is Mr Neo Mr Neo is an AI Customer OS. It brings customer communication, CRM, lead management, customer data, AI agents, chatbots, workflow automation, human support and customer intelligence into one platform. It helps a business manage the customer journey from the first enquiry through conversion, retention and re-engagement. The brand line is: "Your Marketing Brings Them In. Mr Neo Takes Them Forward." #2 · 163 tokens · Mr Neo: Product and Pricing Knowledge Base > Mr Neo is not only a CRM and not only WhatsApp Mr Neo is not only a CRM and not only WhatsApp Mr Neo includes CRM and lead management, but also communication, automation, AI and customer journey management. It supports WhatsApp, RCS, SMS and Voice, so it is not only a WhatsApp platform. What problem Mr Neo solves Businesses often use separate tools for messaging, CRM, spreadsheets, support and follow-ups. That causes missed follow-ups, scattered conversations, lost customer context, manual lead qualification and difficulty scaling. Mr Neo brings these into one place. Communication channels Mr Neo supports WhatsApp (campaigns, notifications, enquiries, support, sales conversations), RCS (rich messaging, transactional and promotional depending on configuration), SMS (business messaging and campaigns) and Voice / Talktime. Voice capabilities, availability and charges depend on the customer's setup. #3 · 182 tokens · Mr Neo: Product and Pricing Knowledge Base > Omnichannel inbox Omnichannel inbox The omnichannel inbox shows all customer conversations in one place with customer context, team visibility and collaboration, and continues smoothly from AI to a human. Availability depends on the channels and plan. CRM and customer 360 Mr Neo CRM captures leads, organises customer information, manages sales pipelines, tracks interactions and creates automated actions. Customer 360 gives one view of a customer: identity, past interactions, status, communication history and sales journey. What shows depends on data and configuration. Sales pipelines A pipeline organises leads by stage, for example New Lead, Contacted, Qualified, Interested, Follow-up, Converted. The actual stages depend on the customer's setup. Workflow automation Mr Neo automates repetitive work such as follow-ups, lead routing, notifications, trigger-based messages, re-engagement and internal actions. How many workflows a customer gets depends on the plan. #4 · 161 tokens · Mr Neo: Product and Pricing Knowledge Base > Human handoff Human handoff Mr Neo supports handing a conversation from AI to a human team member, for example from an AI enquiry to the sales or support team. The exact handoff rules depend on configuration. Core plans overview Mr Neo has four core plans: Standard, Growth, Exclusive and Enterprise. Standard costs 7,499 rupees a month, Growth 15,000 rupees a month, Exclusive 25,000 rupees a month, and Enterprise is custom priced. Standard plan The Standard plan costs 7,499 rupees per month. It includes 2 users, 2,500 contacts, 1 pipeline, 1 number, 2 inbox logins, 3 workflows and 1,000 workflow runs, with Basic CRM integration. The cheapest core plan is Standard. #5 · 165 tokens · Mr Neo: Product and Pricing Knowledge Base > Growth plan Growth plan The Growth plan costs 15,000 rupees per month. It includes 5 users, 15,000 contacts, 5 pipelines, 1 number, 5 inbox logins, 25 workflows and 10,000 workflow runs, with Advanced CRM integration. Exclusive plan The Exclusive plan costs 25,000 rupees per month. It includes 10 users, 50,000 contacts, 15 pipelines, 3 numbers, 10 inbox logins, 100 workflows and 50,000 workflow runs, with Premium CRM integration. Enterprise plan The Enterprise plan is custom priced. It has unlimited users, contacts, pipelines, numbers, inbox logins, workflows and workflow runs, with custom CRM integration and customised communication credits. Enterprise pricing needs the Mr Neo team. #6 · 193 tokens · Mr Neo: Product and Pricing Knowledge Base > Included communication credits Included communication credits Standard, Growth and Exclusive each include 500 WhatsApp messages, 500 RCS messages, 500 SMS messages and 50 minutes of Voice / Talktime. These are included credits, not unlimited usage. Extra usage can be charged. Enterprise credits are customised. Communication charges are separate Communication usage is charged separately from the Mr Neo subscription. Rates can depend on the channel, message category, operator, volume and agreement. WhatsApp usage is not unlimited. RCS rates vary by message category and commercial setup. SMS is available but the current SMS rate must be confirmed before quoting. No communication rate is stated in this knowledge base. Annual pricing Mr Neo's annual offer is: pay for 10 months and use for 12 months. Standard is 74,990 rupees a year, Growth is 1,50,000 rupees a year, Exclusive is 2,50,000 rupees a year. Enterprise annual pricing is custom. #7 · 216 tokens · Mr Neo: Product and Pricing Knowledge Base > AI add-on: Basic Automation Bot AI add-on: Basic Automation Bot The Basic Automation Bot costs 2,499 rupees per month plus a one-time setup of 4,999 rupees. It includes 1,000 conversations, 5 flows and 50 FAQs. It suits structured, basic automation. It is an add-on to a core plan. AI add-on: AI Chatbot The AI Chatbot costs 4,999 rupees per month plus a one-time setup of 9,999 rupees. It includes 3,000 conversations, 10,000 AI messages, a knowledge base and CRM integration. It handles FAQs, product and service enquiries, lead qualification and support. It is an add-on to a core plan. AI add-on: Advanced AI Agent The Advanced AI Agent starts from 7,999 rupees per month. It includes 10,000 conversations, 30,000 AI messages, advanced integrations and advanced actions. The final price depends on the implementation, so 7,999 is a starting price, not a guaranteed final price. #8 · 302 tokens · Mr Neo: Product and Pricing Knowledge Base > Is AI included in the core plan Is AI included in the core plan No. AI products are add-ons, unless a specific agreement says otherwise. Integrations CRM integration level depends on the plan: Basic for Standard, Advanced for Growth, Premium for Exclusive, Custom for Enterprise. Mr Neo supports CRM and custom integrations depending on the plan and requirements. No specific third-party platform is confirmed in this knowledge base, so support for a named platform must be checked with the Mr Neo team. Who uses Mr Neo Mr Neo can support customer-facing businesses such as retail, D2C and e-commerce, jewellery, food businesses, salons, service businesses and student rental or accommodation. These are example uses, not guaranteed ready-made setups. FAQ Q: What is Mr Neo? A: An AI Customer OS that combines communication, CRM, automation, AI and customer journey management. Q: Does Mr Neo have annual plans? A: Yes. Pay for 10 months and use for 12 months on Standard, Growth and Exclusive. Q: Is WhatsApp unlimited? A: No. Each core plan includes 500 WhatsApp messages. More usage can be charged. Q: How many users and contacts does each plan have? A: Standard 2 users and 2,500 contacts. Growth 5 users and 15,000 contacts. Exclusive 10 users and 50,000 contacts. Enterprise is unlimited. Q: Can humans take over from AI? A: Yes, Mr Neo supports AI to human handoff.