mossy-project System Requirements Document

Introduction

The mossy-project is designed to deliver a comprehensive Customer Relationship Management (CRM) system. This project aims to streamline customer interactions, enhance sales tracking, and improve overall business efficiency. The CRM will be flexible to accommodate various industries and business needs.

System Overview

The mossy-project CRM will provide a centralized platform for managing customer data, tracking sales activities, and facilitating communication between businesses and their clients. The system will be user-friendly, scalable, and adaptable to different business environments.

Functional Requirements

• As a User, I should be able to manage contacts efficiently.
• As a User, I should be able to track sales activities.
• As a User, I should be able to generate reports on customer interactions.
• As a User, I should be able to integrate with email services for communication.
• As a User, I should be able to customize the dashboard according to my needs.

User Personas

• Admin: Responsible for managing the CRM settings, user permissions, and overseeing the overall system usage.
• Sales Representative: Uses the CRM to track leads, manage customer interactions, and close sales.
• Customer Support: Utilizes the CRM to handle customer inquiries and provide support.

Visuals Colors and Theme

• primary: #2E8B57 (Sea Green)
• primary_light: #66CDAA (Medium Aquamarine)
• secondary: #FF6347 (Tomato)
• accent: #FFD700 (Gold)
• highlight: #FFA07A (Light Salmon)
• bg: #F5FFFA (Mint Cream)
• surface: rgba(46, 139, 87, 0.8)
• text: #2F4F4F (Dark Slate Gray)
• text_muted: #708090 (Slate Gray)
• border: rgba(47, 79, 79, 0.2)

Signature Design Concept

The mossy-project CRM will feature an interactive "Living Forest" homepage. Users will navigate through a virtual forest where each tree represents a different CRM feature. As users hover over a tree, it will bloom with leaves and reveal feature details. Clicking on a tree will smoothly transition the user into the detailed feature page. This concept will be brought to life using @react-three/fiber for 3D rendering and gsap for animations. The forest will change with the time of day, providing a dynamic and engaging user experience.

Interaction Model & Motion Direction

The landing page will employ a "parallax" interaction model, creating a layered depth effect as users scroll through the forest. Decorative elements like floating leaves and atmospheric lighting will move at different speeds, enhancing the immersive experience. Internal pages will maintain a "static" interaction model to ensure clarity and ease of use for data-heavy tasks.

Non-Functional Requirements

• The system must be scalable to support a growing number of users and data.
• The CRM should ensure data security and privacy compliance.
• The system should maintain high availability and reliability.

Tech Stack

• Frontend: React for Web
• Backend: Python, FastAPI
• Database: MySQL or MariaDB, using Alembic for migrations
• AI Models: GPT 5.4 for user-friendly responses
• AI Tools: Litellm for LLM Routing
• Local Orchestration: Docker, docker-compose
• Server-side Orchestration: Kubernetes

Assumptions and Constraints

• The CRM will be designed to be industry-agnostic, allowing customization for different business needs.
• The system will assume internet connectivity for full functionality.
• The CRM will be developed with a focus on user-friendly interfaces and intuitive navigation.

Glossary

• CRM: Customer Relationship Management
• UI: User Interface
• UX: User Experience
• API: Application Programming Interface
• RDBMS: Relational Database Management System