mint-technician

byArhan Danawala

🏭 AI Technician Dispatch System Full Technical Scope & Logic Documentation 1. Product Overview Product Name TechDispatch AI (Working Name) Product Type Industrial Automation Platform One Line Description AI-powered technician dispatch system that automatically assigns repair technicians when machines break. 2. Core Problem When machines break: Production stops Revenue loss Manual technician search Delayed repairs Current workflow: Machine breaks ↓ Manager calls technician ↓ Technician busy ↓ Call another ↓ Delay ↓ Machine idle This causes: Downtime Lost revenue Production delays 3. System Overview Main Components 1. Factory Dashboard Used by factory managers 2. Technician Mobile App Used by technicians 3. AI Dispatch Engine Matches technician automatically 4. Analytics Engine Tracks downtime and repairs 5. Notification System Real-time alerts 4. Full System Flow Main Flow Machine breaks ↓ Operator creates ticket ↓ AI detects issue type ↓ AI finds best technician ↓ Technician notified ↓ Technician accepts ↓ Technician travels ↓ Repair completed ↓ Report generated 5. Feature List (Core Features) Feature 1 — Breakdown Ticket System Purpose Create repair request instantly Inputs Machine ID Problem description Priority Location Logic User clicks: "Machine Breakdown" System creates ticket: { "machine": "CNC Machine", "issue": "Motor not working", "priority": "High" } Feature 2 — AI Technician Matching Matching Parameters Skill required Location Availability Experience Rating Matching Logic Score Calculation score = skill_match + distance_score + availability_score + rating_score Highest score technician selected Feature 3 — Auto Dispatch System Flow Ticket created ↓ AI selects technician ↓ Send notification ↓ Technician accepts Feature 4 — Technician Mobile App Features Receive job Accept job View location Start repair Upload images Complete job Feature 5 — Live GPS Tracking Flow Technician accepts ↓ GPS tracking starts ↓ Factory sees ETA Feature 6 — Work Order System Features Job details Machine info Repair instructions Past history Example: Machine History: Last repair: 2 weeks ago Issue: motor failure Feature 7 — Offline Mode (Important) Technicians may work in: Factories Basements Low network areas System: Save data offline Sync when online Feature 8 — Notification System Send alerts: Job assigned Technician accepted Technician arrived Repair completed Feature 9 — Analytics Dashboard Track: Downtime Repair time Technician performance Machine issues Example: Machine A Downtime: 4 hours Repairs: 3 Feature 10 — Multi Technician Support If one technician unavailable: AI automatically assigns another Feature 11 — Smart Priority System Priority Types Critical High Medium Low AI dispatches: Critical → fastest technician Feature 12 — Predictive Maintenance (Future) IoT sensor detects: Temperature rise Vibration Pressure System creates ticket automatically 6. User Roles Factory Manager Create job Track technician View analytics Technician Accept job Complete repair Upload report Admin Manage system Add technicians Monitor performance 7. Database Structure Tables Factories id name location Machines id factory_id machine_name Technicians id name skills location Jobs id machine_id technician_id status 8. API Structure Create Job POST /job/create Assign Technician POST /job/assign Get Status GET /job/status 9. Tech Stack Frontend Next.js React Tailwind Backend Node.js Express Database PostgreSQL Supabase Mobile React Native Maps Google Maps API Notifications Firebase 10. AI Dispatch Logic When job created: Step 1 Find technicians with skill Step 2 Sort by distance Step 3 Sort by availability Step 4 Assign best technician 11. MVP Scope Phase 1 Job creation Technician matching Notifications Phase 2 Tracking Analytics Phase 3 Predictive maintenance 12. Why This Product Is Strong High urgency problem Factories pay quickly Real business pain Scalable SaaS 13. Future Expansion Spare parts system Technician marketplace AI diagnostics Predictive maintenance 14. Long Term Vision Become: "Uber for Industrial Technicians"