System Requirements Document for makeup-artist

1. Introduction

makeup-artist is a modern, premium, fully responsive Makeup Artist / Beauty Studio website for a professional bridal and occasion makeup business. It is a fully functional business website, not a static landing page: real booking with live availability and double-booking prevention, real cart/checkout/orders, real server-verified payments in Indian payment methods, real customer accounts, and a secure admin workspace that runs the whole business.

The product serves three audiences defined by the source:

• Customers — brides and occasion clients who discover the studio, evaluate services and packages, book an appointment with an event date, location and reference images, pay a deposit or the full amount, shop beauty products, and manage their own appointments, orders, wishlist and reviews.
• Staff — studio team members who work day-to-day delivery: calendar, bookings and appointment/order handling under role-based access.
• Admin — the business owner who runs everything end to end: services, packages, products, orders, customers, reviews, gallery, blog, coupons, availability and business settings.

The design brief is luxurious, elegant and feminine, using a soft palette of cream, nude, blush pink, champagne and subtle gold, executed with editorial confidence rather than a generic salon or SaaS template.

All business information, pricing, images, location and API credentials must be configurable, and the platform must ship with realistic sample data.

2. System Overview

The platform is a full-stack, mobile-first web application with three role-scoped experiences sharing one relational data core:

• A public, mostly anonymous marketing and commerce surface — Home, About, Services, Service Details, Packages, Portfolio, Shop, Product Details, Cart, Booking, Booking Confirmation, Blog, Blog Details, Contact, plus the identity entry points Register, Login and Forgot Password.
• A customer self-service surface — Checkout, My Account, My Appointments, My Orders and Wishlist, all behind application-owned customer identity.
• A protected operational workspace — Admin Dashboard, Admin Calendar, Admin Bookings, Admin Services, Admin Packages, Admin Products, Admin Orders, Admin Customers, Admin Reviews, Admin Gallery, Admin Blog, Admin Coupons and Admin Settings, restricted to Staff and Admin roles, with admin-only capabilities further restricted to Admin.

Supporting non-human actors: the payment gateway that authorizes and confirms Indian payment methods, cloud image storage that hosts uploaded service, product, gallery, blog and reference images, and the notification channels (email, WhatsApp, SMS) that deliver transactional messages where integrations are configured.

The system is transactional rather than decorative. A booking slot is reserved and confirmed against real availability; an order reserves real stock; a payment is verified server-side before any booking or order is confirmed; a review can only exist against a completed service or order.

2a. Product Interpretation and Delivery Boundary

Delivery ownership. The product is a first-party web application. All public pages, the booking flow, the shop and checkout flow, the customer account area and the entire admin workspace are custom UI owned by this application. Prices, availability rules, coupons, notification templates and business identity are configuration, not hard-coded content.

Access ownership. The business public site is open to anonymous visitors: anyone can read the Home, About, Services, Service Details, Packages, Portfolio, Shop, Product Details, Blog, Blog Details and Contact surfaces, hold a cart, and complete an appointment booking with a deposit or full payment without creating an account. Private, durable, per-person state — profile, appointment history and self-service rescheduling, order history and tracking, wishlist, and review submission — is owned by an application account. Customers establish that account themselves at Register and return through Login, with Forgot Password for lost credentials. Staff and Admin accounts are created by the business, not by public self-enrollment, and every admin surface is protected from unauthorized users. Checkout, My Account, My Appointments, My Orders, Wishlist and all Admin pages require an authenticated session; the remaining pages are reachable anonymously.

Payment and provider boundary. The application never stores raw card information and never trusts a client-side payment result. Card, UPI, net banking and wallet instruments are captured and processed by the configured payment gateway that supports India; the application receives a provider reference and verifies it server-side before marking a payment Paid or a booking/order confirmed. Refunds are initiated by Admin through the same gateway.

External and background delivery. Notification delivery (email, WhatsApp, SMS) is performed by configured external integrations; the application composes, schedules and records each notification, and a channel that is not configured is simply not used. Media files are stored in cloud image storage with only references held in the database.

Current versus future scope. Everything described above is current. There is no separate future release defined by the source: each listed capability is in scope now and must work rather than be mocked.

2c. Page Content and Component Coverage

The page inventory below is the closed, ordered contract for this generation.

Home

• Hero — near-full-viewport editorial diptych: headline, short supporting description, primary Book Appointment CTA and secondary Explore Services CTA. Entity: featured gallery imagery.
• About the artist section — artist photo, bio, years of experience, certifications and specialties. Entities: Artist profile, Settings.
• Featured services — selected services with image, name, price cue and link into Service Details; Explore Services continuation. Entity: Services.
• Packages — featured customizable packages with included services, pricing and duration. Entity: Packages.
• Portfolio/gallery preview — art-directed image tiles drawn from the gallery, leading to Portfolio. Entity: Gallery.
• Testimonials and ratings — approved customer reviews with star ratings. Entity: Reviews.
• Instagram/social media section — the studio's configurable social profiles with a curated strip of gallery imagery linking out to those profiles.
• Final booking CTA — closing booking prompt routing into Booking.
• Site shell — sticky header navigation with services, shop, blog and account entries; footer carrying contact details, social links, policies and navigation; floating WhatsApp button present across the public site.
• States — image-led skeleton placeholders while featured content loads; graceful handling when the gallery, testimonials or featured services are empty (sections collapse rather than showing blank frames); error state with retry if content cannot load; success state is simply a fully composed editorial page.

Register

• Form — name, email, phone, password and confirmation, with inline validation. Entity: Users/Customers.
• Role scope — customer self-enrollment only; staff and admin accounts are provisioned by the business.
• States — loading state on submit, field-level errors, duplicate-email error message, success state with handoff into the customer's intended continuation, and rate-limited abuse handling.

Login

• Form — email/phone and password, with validation. Entities: Users, roles.
• Role routing — a successful customer sign-in continues to the customer's intended destination; Staff and Admin sign-in continues into the protected admin workspace.
• Supporting actions — link to Register and to Forgot Password, plus showing/hiding password entry.
• States — loading state, invalid-credentials error, rate-limit/lockout messaging after repeated failure, success toast and redirect.

About

• Artist profile — full photo, biography, experience, certifications and specialties. Entity: Settings (artist profile).
• Supporting content — studio story and credentials presented in editorial spreads.
• Continuation — CTAs into Services and Booking.
• States — skeleton while the artist profile loads; empty state if profile fields are unconfigured; error state with retry.

Forgot Password

• Form — email entry to request recovery.
• Outcome — a neutral confirmation is always shown so account existence is not disclosed; recovery is completed through the emailed link into a credential reset.
• States — loading state, validation error, rate-limited requests, success confirmation, expired/invalid reset-token error with a route back to request a new link.

Services

• Category index — the service categories: Bridal Makeup, Reception Makeup, Engagement Makeup, Party Makeup, HD Makeup, Airbrush Makeup, Hairstyling, Saree Draping and Makeup Classes. Entity: Services.
• Service cards — image, name, price cue and duration cue per service, linking to