Kinetic-1 System Requirements Document

1. Introduction

The Kinetic-1 project aims to develop an AI-driven WhatsApp appointment system for clinics, specifically tailored to Indian workflows. This system will automate tasks such as booking appointments, sending reminders, rescheduling, collecting payments, and answering frequently asked questions (FAQs). The target customers include dentists, physiotherapy clinics, dermatologists, and pediatricians.

2. System Overview

Kinetic-1 is designed to alleviate the workload of clinic receptionists by automating routine interactions with patients via WhatsApp. The system will leverage AI to handle appointment scheduling, reminders, rescheduling, payment processing, and FAQ responses. This solution addresses the inefficiencies in current systems and offers a cost-effective alternative to existing solutions that do not adequately support local Indian workflows.

3. Functional Requirements as Story Points

• As a Dentist, I should be able to have the AI book appointments for my patients via WhatsApp.
• As a Physiotherapy Clinic, I should be able to send automated reminders to patients about their appointments.
• As a Dermatologist, I should be able to reschedule appointments through the AI system.
• As a Pediatrician, I should be able to collect payments from patients via WhatsApp.
• As a Clinic Receptionist, I should be able to rely on the AI to answer FAQs from patients.
• As a Clinic Owner, I should be able to choose from different subscription plans: ₹999/month, ₹1999/month, and ₹4999/month.

4. User Personas

• Dentist: A healthcare professional specializing in oral health, requiring efficient appointment management.
• Physiotherapy Clinic: A facility providing physical therapy services, needing automated patient reminders.
• Dermatologist: A skin specialist who benefits from streamlined rescheduling processes.
• Pediatrician: A child healthcare provider who requires a seamless payment collection system.
• Clinic Receptionist: The primary user of the AI system for managing patient interactions.
• Clinic Owner: Decision-maker interested in subscription plans and overall system efficiency.

5. Core User Flows

• Patient sends a WhatsApp message -> AI books appointment -> AI sends confirmation and reminder -> Patient attends appointment.
• Patient requests rescheduling -> AI checks availability -> AI reschedules appointment -> AI sends updated confirmation.
• Patient asks a question -> AI provides FAQ response -> Patient receives answer instantly.
• Patient initiates payment -> AI processes payment -> AI sends receipt confirmation.

6. Visuals Colors and Theme

• primary: #007BFF (a shade of blue representing trust and professionalism)
• primary_light: #66B2FF (a lighter tint of primary for hover states)
• secondary: #6C757D (a neutral gray for supporting elements)
• accent: #28A745 (a green for call-to-action buttons and active states)
• highlight: #FFC107 (a yellow for notifications and alerts)
• bg: #F8F9FA (a light gray for the page background)
• surface: #FFFFFF (white for card/panel backgrounds)
• text: #212529 (a dark gray for primary text)
• text_muted: #6C757D (a softer gray for secondary text)
• border: #DEE2E6 (a subtle gray for borders)

7. Signature Design Concept

The Kinetic-1 homepage will feature an interactive WhatsApp chat simulation. Users can click and drag to simulate a conversation with the AI, demonstrating the booking and FAQ response capabilities. The chat interface will animate messages appearing in real-time, showcasing the AI's efficiency. This interactive experience will be built using motion/react for smooth animations and transitions.

Landing Hero Motion Brief

The landing page will feature a dynamic illustration of a clinic reception area. Patients (represented by icons) will enter the scene, interact with a virtual receptionist (AI), and exit with a confirmation message. The animation will loop every 10 seconds, highlighting the seamless interaction process. The composition will include layers for the reception desk, patient icons, and message bubbles, all animated to convey a lively and efficient environment.

8. Interaction Model & Motion Direction

The landing page will adopt an "animated" interaction model, with scroll-triggered reveals and hover transitions. The homepage will feature a continuous 2D motion loop, emphasizing the AI's capabilities in managing patient interactions. Internal pages will maintain a "static" layout for clarity and ease of use.

9. Non-Functional Requirements

• The system must support high availability to handle multiple simultaneous interactions.
• Data privacy and security must comply with local regulations.
• The system should be scalable to accommodate a growing number of users and clinics.

10. Tech Stack

• Frontend: React for Web
• Backend: Python with FastAPI
• Database: MySQL or MariaDB
• AI Models: GPT 5.4 for user-friendly responses
• AI Tools: Litellm for LLM Routing
• Local Orchestration: Docker
• Server-side Orchestration: Kubernetes

11. Assumptions and Constraints

• The system assumes users have access to WhatsApp and internet connectivity.
• The AI must be trained to understand and respond to common patient inquiries in English and local Indian languages.
• Payment processing will be integrated with popular Indian payment gateways.

12. Glossary

• AI: Artificial Intelligence
• FAQ: Frequently Asked Questions
• LLM: Large Language Model
• RDBMS: Relational Database Management System
• UI: User Interface

This document outlines the requirements and design for the Kinetic-1 project, ensuring a comprehensive understanding of the system's capabilities and user interactions.