keen-platform

byNeel Gorasiya

PRODUCT REQUIREMENTS DOCUMENT (PRD) Airline Core Platform (ERP-Agnostic, Commercial-Ready System) 1. Product Overview 1.1 Vision To build a modular, scalable airline platform that powers: Flight operations Passenger & cargo management Commercial offerings (flights, holidays, services) Distribution and booking channels The system will be designed as a commercially viable product, capable of being used internally and later offered to other airlines. 1.2 Core Objective Deliver a fully functional airline system (operations + booking + distribution) Keep ERP systems external and replaceable Enable multi-channel sales (B2C + B2B + API distribution) Ensure high performance, scalability, and compliance 1.3 Key Principles ERP-agnostic system design Modular architecture API-first platform Real-time operations capability Multi-language and multi-currency support Full auditability of all actions 2. Product Scope 2.1 Core Airline Operations 2.1.1 Flight Planning Objective Manage all structural and operational aspects of flights. Features Airport Profiles Codes, timezone, geo data Regional mapping Aircraft Profiles Type, configuration, capacity Linked to ERP assets (via integration layer) Leg & Sector Management Master definitions (routes) Operational sectors (live flight instances) Sub-sector support (bus/truck) Maintenance Management Maintenance scheduling Logs and tracking Spare parts linkage (via ERPNext) Ground Handling Vendor mapping Task tracking Flight-level assignments 2.1.2 Flight Crew Rostering Objective Efficiently manage crew lifecycle and assignments. Features Crew profiles Role definitions (pilot, cabin crew, etc.) Crew scheduling system Flight assignment workflows Availability tracking Tablet-ready crew access 2.1.3 CRS / PSS (Passenger & Cargo System) Objective Serve as the core system of the airline for inventory, booking, and pricing. Features A. Flight & Operational Data Flight instance creation Sector and sub-sector mapping Operational data control B. Inventory Management Passenger seat inventory Cargo weight & volume inventory Seat allocation logic Allotment management (block seats for agents) C. Pricing & Revenue Dynamic pricing engine (rule-based) Fees & taxes per passenger/cargo Revenue rule configuration Pricing tiers and bundles D. Booking System Booking lifecycle: Search → Select → Hold → Confirm → Cancel → Refund Booking state management Multi-service bookings (flight + hotel + services) E. Services & Policies Luggage rules Service catalog (add-ons) Policy enforcement F. In-Flight Systems Menu management Sales tracking Order management ERP inventory sync G. Reporting Systems Pilot reports Maintenance logs Ground handling reports 2.1.4 Departure Control System (DCS) Objective Manage all airport-side operations. Features Web check-in Desk check-in Passenger boarding Cargo boarding Baggage handling Sub-sector boarding (bus/truck) QR-based boarding validation Soft POS integration 2.2 Commercial & Revenue 2.2.1 Holidays & Ancillaries Features Holiday destination management Program/package creation Route-to-holiday mapping 2.2.2 Hotel System Features Hotel profiles Direct contract allotments External API integrations: Hyperguest Webbeds Bedhotels TBO 2.2.3 Additional Services Transfers Tours Visa services Luggage shipping 2.2.4 Customer & Agent Portals Features Customer profiles Agent profiles Role-based access Booking dashboards Agent wallet/credit system Booking and revenue tracking 2.3 Digital & Experience Layer 2.3.1 CMS Backend Features Page management Offer and promotion management Content localization (AR/EN) Currency handling 2.3.2 B2C Platform Features High-performance booking UI Shopping cart experience Offer-driven UI Responsive design 2.3.3 AI Accessibility Features AI-assisted booking conversational interface contextual recommendations 2.3.4 System Requirements High-speed performance CDN-based optimization High-quality PDF/document generation Data protection (EU & Jordan readiness) Backup and disaster recovery 2.4 Enterprise & Integrations 2.4.1 System Settings Region, city, country management Currency system Language system Global configuration 2.4.2 ERP Integration (ERP-Agnostic) Objective Enable integration with ERPNext while supporting future ERP systems. Features Standard integration interfaces: createInvoice() postPayment() createVendor() syncAsset() postJournal() ERPNext adapter implementation Retry and failure handling Logging and audit 2.4.3 Enterprise Modules (via ERP + Integration) Accounting automation Vendor management Asset management Maintenance integration HR system Payroll Attendance 2.4.4 Communication Systems Email notifications SMS notifications Web chat Call center integration Notification engine 2.4.5 AI Support System Chat-based AI support Voice-based AI support Data mapping with bookings and CRM 2.4.6 Marketing Tools Email campaigns Promo codes Campaign tracking 2.4.7 Distribution APIs Outgoing flight inventory APIs Agent APIs (wallet-based) Travel Fusion integration Partner onboarding 2.4.8 Payment Gateways Multi-gateway integration Regional routing Refund and reconciliation 2.5 System Users & Roles User Types Clients Agents Administrators Flight Operations Audit Team Booking Management Revenue Management Pilot Cabin Crew Ground Handling Cargo Management Features Role-based access control Custom role creation Permission engine Full audit logging of user actions 3. Non-Functional Requirements Performance Real-time booking and inventory updates High concurrency handling Low latency APIs Scalability Cloud-native deployment Horizontal scalability Multi-region readiness Security Role-based access encrypted data audit logging GDPR-style compliance readiness Reliability High availability architecture backup and recovery failure handling and retries 4. Data & Infrastructure Databases PostgreSQL → core transactional data Redis → caching and session handling ERPNext DB → enterprise data Infrastructure Cloud (AWS/GCP) containerized deployment CI/CD pipelines monitoring and logging 5. Success Criteria The system will be considered successful when: End-to-end booking and operations are functional ERP integration works without system dependency B2C and agent systems are operational DCS supports real-world flight execution System handles real-time pricing and inventory Platform is scalable and stable 6. Product Readiness Outcome At completion, the platform will provide: Full airline operational capability Commercial booking system Distribution APIs for partners ERP-integrated enterprise workflows AI-enabled customer support Scalable, product-ready architecture 7. Future Expansion (Optional Direction) Multi-airline support (multi-tenant) advanced AI pricing optimization loyalty programs deeper analytics and BI Final Note This PRD defines a complete airline platform built with a product mindset, ensuring: independence from ERP systems flexibility for future integrations scalability for commercialization readiness for real-world airline operations