Support Tickets
Manage and resolve customer support requests
Password reset not working
Customer unable to access dashboard after initiating password reset. The reset email arrives but the link redirects to a 404 page. Customer has tried multiple browsers and cleared cache.
Acme Corp
support@acmecorp.comConversation
I've been trying to reset my password for the past hour. The email comes through fine, but when I click the link it just shows a 404 error. This is really urgent — I need to access our dashboard for a client meeting in 2 hours.
Hi Sarah, I'm sorry to hear about this issue. I can see your account in our system. Let me investigate the password reset flow for your organization. Could you confirm which email address you're using?
It's sarah@acmecorp.com. I've tried on Chrome and Safari, same result both times.
Internal Notes
Appears to be a regression from the v3.2 deployment. The password reset token URL is missing the /auth prefix. Engineering has been notified — fix pending in hotfix branch.


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