System Requirements Document (SRD)

Project Name: fierce-agent

1. Introduction

The fierce-agent project is an innovative SaaS platform designed to revolutionize cold calling through AI-driven, human-like conversational agents. This platform enables businesses, such as education counselors and other industries, to automate outreach by uploading contact lists and deploying AI agents to make calls, pitch services, and engage in real-time two-way conversations in Hindi.

This document outlines the system requirements for fierce-agent, ensuring it delivers a seamless, scalable, and human-like AI experience for businesses across India.

2. System Overview

The fierce-agent platform is a SaaS-based web application that allows businesses to:

• Upload bulk contact lists for automated outbound calls.
• Leverage AI agents with real female voices to deliver pitches and engage in two-way conversations in Hindi.
• Customize campaigns for different industries and purposes.
• Access detailed analytics and insights post-call to measure campaign success.

The system will utilize advanced AI models for natural language processing (NLP) and text-to-speech (TTS) to ensure human-like interactions. It will also feature a user-friendly interface for campaign management, real-time monitoring, and post-call reporting.

3. Functional Requirements

• As a User, I should be able to sign up and create an account for my company.
• As a User, I should be able to upload multiple phone numbers in bulk for a campaign.
• As a User, I should be able to create and customize campaign scripts for different purposes.
• As a User, I should be able to select a real female voice for the AI agent.
• As a User, I should be able to configure the AI agent to converse in Hindi.
• As a User, I should be able to monitor live calls and intervene if necessary.
• As a User, I should be able to access detailed post-call analytics, including call duration, customer responses, and campaign success rates.
• As a User, I should be able to manage multiple campaigns simultaneously.
• As a User, I should be able to set up FAQs and additional information to guide the AI agent.
• As a User, I should be able to integrate third-party APIs for CRM and lead management.
• As a User, I should be able to configure the AI to dynamically respond to any question in a human-like manner, beyond pre-trained or scripted answers.
• As a User, I should be able to access call recordings for quality assurance and training purposes.

4. User Personas

4.1 Admin

• Role: Manages the platform, oversees user accounts, and ensures system stability.
• Responsibilities:
  • Approve new company accounts.
  • Monitor system performance and resolve issues.
  • Manage billing and subscription plans.

4.2 Business User

• Role: A company representative who creates and manages campaigns.
• Responsibilities:
  • Upload contact lists and configure campaigns.
  • Monitor live calls and analyze post-call reports.
  • Customize AI scripts and responses.

4.3 AI Agent

• Role: The virtual assistant that makes calls and engages in two-way conversations.
• Responsibilities:
  • Deliver pitches in a natural, human-like voice.
  • Respond dynamically to customer questions in Hindi.

5. Visuals Colors and Theme

The fierce-agent platform will feature a professional yet approachable design, reflecting its innovative and human-centric approach. Below is the unique color palette:

• Background: #F5F5F5 (Soft Gray)
• Surface: #FFFFFF (Pure White)
• Text: #333333 (Dark Charcoal)
• Accent: #FF6F61 (Vibrant Coral)
• Muted Tones: #B0BEC5 (Cool Gray)

This palette ensures a clean, modern, and professional look while maintaining a friendly and approachable feel.

6. Signature Design Concept

The fierce-agent homepage will feature an interactive call simulation experience.

Concept Details:

• Visuals: The homepage will display a dynamic, animated phone interface where users can see an AI agent "making a call." The phone screen will show a live simulation of a conversation, with text bubbles appearing in real-time as the AI "speaks" and "listens."
• Interactions:
  • Users can click on the phone screen to "interact" with the AI, asking questions and seeing how the AI responds in real-time.
  • The background will feature subtle animations of sound waves, symbolizing the AI's voice.
• Transitions: Smooth transitions between sections, with micro-interactions like button hover effects and animated icons.
• Color Shifts: The background color will subtly shift between shades of the brand's color palette, creating a calming and engaging experience.

This design will immediately showcase the platform's capabilities, making a strong first impression on potential users.

7. Non-Functional Requirements

• Scalability: The system must support up to 10,000 concurrent users and 1 million calls per day.
• Performance: The system should maintain a response time of less than 1 second for AI interactions.
• Localization: The platform must support Hindi as the primary language, with potential for additional languages in the future.
• Security: All data must be encrypted in transit and at rest. The system must comply with GDPR and local data protection laws in India.
• Availability: The system should have 99.9% uptime.
• Compatibility: The platform should be accessible on modern web browsers and mobile devices.

8. Tech Stack

Frontend

• React for Web

Backend

• Python
• FastAPI

Database

• MySQL with Alembic for migrations

AI Models

• GPT 5.4 for user-friendly responses
• Claude 4.6 Opas for academic or coding work
• Google Nano Banana for real female voice generation in Hindi

AI Tools

• Litellm for LLM Routing
• Langchain

Local Orchestration

• Docker
• docker-compose

Server-Side Orchestration

• Kubernetes

9. Assumptions and Constraints

• The platform will primarily target Indian businesses, so Hindi language support is mandatory.
• The AI must be capable of handling dynamic, unscripted conversations in a human-like manner.
• The system will rely on third-party APIs for text-to-speech and NLP capabilities.
• The platform will operate on a subscription-based SaaS model.
• Internet connectivity is required for all functionalities.

10. Glossary

• SaaS: Software as a Service, a software distribution model in which applications are hosted by a service provider and made available to users over the internet.
• NLP: Natural Language Processing, a branch of AI focused on the interaction between computers and humans using natural language.
• TTS: Text-to-Speech, technology that converts text into spoken voice output.
• LLM: Large Language Model, an AI model trained on vast amounts of text data to understand and generate human-like text.
• CRM: Customer Relationship Management, a technology for managing a company's relationships and interactions with customers and potential customers.

End of Document