System Requirements Document (SRD)

1. Introduction

Trimurti Medical Store is a hyperlocal retail pharmacy and online healthcare delivery platform based in Nagpur, India. The goal is to create a scalable, production-ready healthcare platform similar to Tata 1mg and PharmEasy but focused exclusively on Nagpur, offering 30-minute express delivery services. This platform will cater to customers, administrators, and delivery staff, ensuring seamless operations, user satisfaction, and subscription-based healthcare services.

2. System Overview

The Trimurti Medical Store platform will consist of:

• A customer-facing web application for ordering medicines, managing subscriptions, booking doctor appointments, and accessing healthcare services.
• An admin panel for managing inventory, orders, prescriptions, analytics, delivery staff, and subscriptions.
• A delivery tracking system for real-time updates on express deliveries.
• A secure and scalable backend to handle authentication, payments, notifications, and data management.
• Integration with WhatsApp for notifications and updates.
• Support for multi-language functionality (English and Hindi) and accessibility features like Senior Citizen Mode UI.
• OTP-based authentication for secure and convenient user login.
• AI-powered assistant for FAQs and medicine availability.

3. Functional Requirements as Story Points

Customer Side

• As a Customer, I should be able to log in using OTP-based authentication.
• As a Customer, I should be able to search and order medicines.
• As a Customer, I should be able to upload prescriptions for verification.
• As a Customer, I should be able to track my orders with 30-minute express delivery updates.
• As a Customer, I should be able to use a wallet cashback system for discounts.
• As a Customer, I should be able to manage my family health dashboard.
• As a Customer, I should be able to set medicine reminders.
• As a Customer, I should be able to subscribe to chronic care packages.
• As a Customer, I should be able to book doctor appointments.
• As a Customer, I should be able to interact with a basic AI assistant for FAQs and medicine availability.
• As a Customer, I should be able to use the platform in English and Hindi.
• As a Customer, I should be able to switch to a Senior Citizen Mode UI for accessibility.
• As a Customer, I should be able to download invoices in PDF format.
• As a Customer, I should be able to use coupons for discounts.
• As a Customer, I should be able to integrate my account with WhatsApp for notifications.

Admin Panel

• As an Admin, I should be able to log in using role-based access.
• As an Admin, I should be able to view dashboard analytics.
• As an Admin, I should be able to manage inventory.
• As an Admin, I should be able to manage orders.
• As an Admin, I should be able to approve prescriptions.
• As an Admin, I should be able to manage delivery staff.
• As an Admin, I should be able to manage doctors.
• As an Admin, I should be able to manage subscriptions.
• As an Admin, I should be able to manage wallet transactions.
• As an Admin, I should be able to manage coupons.
• As an Admin, I should be able to generate sales and GST reports.
• As an Admin, I should be able to receive low stock alerts.
• As an Admin, I should be able to configure delivery radius.
• As an Admin, I should be able to log in using the credentials: Email: Trimurtimedical98@gmail.com and Password: Admin@9823297673 (hashed securely in the database).

4. User Personas

Customer

• Primary user of the platform.
• Can search, order medicines, upload prescriptions, and manage subscriptions.
• Requires a user-friendly interface with multi-language support and accessibility features.

Admin

• Responsible for managing inventory, orders, prescriptions, and analytics.
• Requires role-based access to the admin panel.
• Admin credentials:
  • Email: Trimurtimedical98@gmail.com
  • Password: Admin@9823297673 (hashed securely in the database).

Delivery Staff

• Responsible for delivering orders within the 30-minute express delivery window.
• Requires access to delivery tracking features.

5. Visuals Colors and Theme

The platform will use a clean and modern design with the following color scheme:

• Primary Color: Green (#4CAF50) - Represents health and trust.
• Secondary Color: White (#FFFFFF) - Clean and professional.
• Accent Color: Blue (#2196F3) - Highlights actionable elements like buttons.
• Font: Sans-serif fonts like Roboto or Open Sans for readability.

The header will feature:

• Logo: "Trimurti Medical Store" in bold, paired with a subtle healthcare-themed icon.
• Navbar: Options like "Home," "Search Medicines," "Orders," and "Profile."
• Call-to-Action Button: A prominent "Upload Prescription" button in green for quick access.

6. Non-Functional Requirements

• Security: Hash sensitive data (e.g., passwords) using bcrypt. Validate all inputs and implement role-based authorization.
• Performance: Ensure fast response times for all API endpoints.
• Scalability: Design a modular folder structure and RESTful APIs for future expansion.
• Reliability: Implement proper error handling and logging systems.
• Accessibility: Provide multi-language support and a Senior Citizen Mode UI.
• Indexing: Optimize database queries with proper indexing for high performance.

7. Tech Stack

Frontend

• Next.js (React) for web application development.

Backend

• Node.js with Express for scalable and secure backend services.

Database

• MongoDB for NoSQL database management (with Mongoose ODM).

Authentication

• JWT for secure token-based authentication.
• OTP login for customer convenience.

Payments

• Razorpay for payment processing.

Notifications

• Firebase Cloud Messaging for real-time notifications.

Hosting

• Vercel for frontend hosting.
• AWS or Render for backend hosting.

AI Tools

• GPT 5.2 for user-friendly responses.
• Litellm for LLM routing.

Orchestration

• Docker and docker-compose for local development.
• Kubernetes for server-side orchestration.

8. Assumptions and Constraints

• The platform will initially focus only on Nagpur, India.
• Delivery staff will operate within a predefined radius.
• All prescriptions requiring approval will be verified by admins.
• The system will support English and Hindi languages.
• Payments will be processed via Razorpay, with COD as an alternative.
• Admin credentials will be securely stored in the database with hashed passwords.
• Proper indexing will be implemented for database optimization.

9. Glossary

• OTP: One-Time Password for secure login.
• JWT: JSON Web Token for authentication.
• Mongoose ODM: Object Data Modeling library for MongoDB.
• Razorpay: Payment gateway for online transactions.
• Firebase Cloud Messaging: Service for sending notifications.
• Docker: Tool for containerizing applications.
• Kubernetes: System for automating deployment and scaling.
• Bcrypt: Library for hashing passwords securely.

This document outlines the requirements for building a scalable, production-ready healthcare platform for Trimurti Medical Store. Let me know if further updates are needed!