ServiceStation System Requirements Document

Introduction

ServiceStation is a local home services platform designed to connect users with reliable professionals such as electricians, plumbers, drivers, cooks, and more. The platform emphasizes verified professionals, affordable pricing, and on-time service delivery. The primary language for development is Python.

System Overview

ServiceStation aims to streamline the process of booking home services by providing a user-friendly platform where users can easily find and book verified professionals. The platform will ensure transparency in pricing and reliability in service delivery, catering to the needs of users in India.

Functional Requirements

• As a User, I should be able to search for available services like electricians, plumbers, drivers, and cooks.
• As a User, I should be able to view profiles of verified professionals.
• As a User, I should be able to book a service professional for a specific date and time.
• As a User, I should be able to see the pricing details before booking a service.
• As a User, I should be able to receive confirmation of my booking.
• As a User, I should be able to rate and review the service after completion.
• As a Service Professional, I should be able to create and manage my profile.
• As a Service Professional, I should be able to accept or decline service requests.
• As an Admin, I should be able to verify and approve service professional profiles.
• As an Admin, I should be able to manage user accounts and service listings.

User Personas

• User: Individuals looking to book home services.
• Service Professional: Verified professionals offering services.
• Admin: Platform administrators managing user and professional accounts.

Core User Flows

• User searches for a service -> views professional profiles -> selects a professional -> books service -> receives confirmation -> service is delivered -> user rates the service.
• Service Professional creates profile -> receives booking request -> accepts/declines request -> provides service -> receives user rating.
• Admin verifies professional profiles -> manages user and professional accounts -> oversees service listings.

Visuals Colors and Theme

• primary: #1A73E8 (a deep blue for trust and reliability)
• primary_light: #E8F0FE (a light blue for hover states)
• secondary: #FF6F61 (a coral hue for emphasis and links)
• accent: #FFD700 (a vibrant gold for CTAs and active states)
• highlight: #FFA500 (an orange for notifications and active indicators)
• bg: #FFFFFF (a clean white background)
• surface: rgba(240, 240, 240, 0.8) (a light grey for cards and panels)
• text: #333333 (a dark grey for primary text)
• text_muted: #777777 (a soft grey for secondary text)
• border: rgba(200, 200, 200, 0.2) (a subtle grey for borders)

Signature Design Concept

The homepage of ServiceStation will feature an interactive cityscape map where users can click on different buildings representing various services (e.g., a house for electricians, a car for drivers). As users hover over each building, it will animate with subtle movements and display service details. This concept will be implemented using @react-three/fiber for 3D interactions and gsap for animations, creating an engaging and memorable first impression.

Interaction Model & Motion Direction

The landing page will utilize a "parallax" interaction model, with layered depth effects as users scroll through the page. Decorative elements like cityscape buildings will translate at different speeds, while the main content scrolls naturally. This approach will enhance storytelling and provide a visually rich experience.

Non-Functional Requirements

• The platform must be available 99.9% of the time.
• Response time for user actions should be under 2 seconds.
• The system should handle up to 10,000 concurrent users.
• Data privacy and security must comply with local regulations.

Tech Stack

• Frontend: React for Web
• Backend: Python
• Database: MySQL or MariaDB
• Local Orchestration: Docker
• Server-side Orchestration: Kubernetes

Assumptions and Constraints

• The platform will primarily serve users in India.
• All professionals listed on the platform are verified by the admin.
• Pricing details are transparent and fixed per service type.

Glossary

• User: An individual looking to book a service.
• Service Professional: A verified individual offering a service.
• Admin: A person managing the platform's operations.
• CTA: Call to Action, a prompt for user interaction.