
Whether you have a question, feedback, or just want to say hello — our team is here.
We aim to respond to all inquiries within 24 hours. For urgent support issues, our team is available during business hours to assist you promptly.
Once your order is confirmed, you'll receive a real-time tracking link via SMS and email. You can follow your delivery on the map — from the restaurant kitchen to your doorstep. Estimated delivery times update dynamically based on traffic and preparation status.
You can cancel your order within 2 minutes of placing it, before the restaurant begins preparing it. After that window, cancellations may not be possible. To request a cancellation, go to My Orders and tap "Cancel Order", or reach our support team immediately.
brave is currently live in Bangalore, Mumbai, Chennai, Hyderabad, Pune, and Delhi NCR. We're expanding rapidly — new cities are onboarded every quarter. You can join the waitlist for your city from the app or our website footer.
Our AI engine analyses your order history, cuisine preferences, dietary choices, time of day, and even weather patterns to surface restaurants and dishes you'll actually love. The more you order, the smarter it gets. You can also set explicit preferences in your profile to guide recommendations.
brave shows the full breakdown — item subtotal, delivery fee, platform fee, and applicable taxes — before you confirm. There are no surprise charges at checkout. brave Pro subscribers enjoy free delivery on orders above ₹199.
If something's wrong — missing items, wrong order, or quality issues — head to My Orders, select the affected order, and tap "Report an Issue". Our support team responds within 2 hours and resolves most cases the same day, including refunds or re-delivery where applicable.
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